Complaints and Appeal Procedures
At Domain Finder, we are committed to providing a high-quality service to all our customers. However, we recognise that sometimes things may not go as expected. If you are dissatisfied with any aspect of our service, please let us know — your feedback helps us to improve.
This section explains how you can raise a complaint, how we handle it, and what to do if you’re not satisfied with our response.
Last Updated: October 18, 2025
1. Complaints Procedure
We take all complaints seriously and aim to resolve them quickly, efficiently, and fairly. Please follow the steps below to ensure your concerns are handled appropriately.
1.1 Contact us by phone
If you have a complaint about our service, we encourage you to contact us directly. Many issues can be resolved informally and immediately by speaking with a member of our team.
Call us on +44 7344715378
Our support hours are Monday to Friday, 9:00am – 5:00pm (UK time).
1.2 Contact us by email
If you prefer to put your complaint in writing, please email us at info@domainfinder.uk.
Please include.
- • Your full name and contact details
- • Any relevant domain name(s) or account information
- • A clear description of your complaint
- • The outcome you would like to see
We will acknowledge receipt of your complaint within 1 business day and aim to provide a full response within 3 business days. If we need more time, we'll let you know and keep you updated.
2. Escalation and Appeal Process
If you are not satisfied with the initial response to your complaint, you may request that it be escalated. Your complaint will then be reviewed by a senior member of our management team.
To escalate your complaint, please email admin@domainfinder.uk with the subject line: Complaint Escalation.
We will acknowledge your escalation within 1 business day and aim to provide a final response within 3 business days.