Privacy Policy

About this document

This privacy policy outlines how we handle your personal data. We've created this document to ensure you are informed about how we collect, use, and protect your data.

How we collect your information

We may collect your personal data through a form on our website, by telephone, by email, or by post. Information may be collected in the following ways.

• • Directly from you when you place an order, request administrative or technical assistance, or contact us for other purposes
• • When we contact you about account or technical support matters
• • From someone seeking technical support on your behalf
• • From a third party submitting an order on your behalf

The types of information we collect

We may collect the following types of personal information.

• • Contact information, such as your email address, phone number, and postal address
• • Records of correspondence and interactions we have had with you
• • Financial details, including bank account information for issuing refunds
• • Technical support information, such as details about your computer hardware and software

Why we use personal data

We use your personal data to enable us to provide and charge for the software and services we offer, as outlined in our contractual obligations, including technical support. For GDPR and UK data protection laws, when processing your personal data, we rely on the following lawful bases.

• • Our contractual obligations with you
• • Our legitimate interest in processing payments from you

The data we collect and process is essential for fulfilling our obligations under the contract and receiving payment for our services. Failure to provide this data may prevent us from delivering the agreed services.

Sharing your information with others

We do not sell your personal data. However, we may share your personal data with third parties, such as.

• • Software vendors or service providers acting on our behalf
• • Payment processors to facilitate transactions

How long your information is kept

We retain your personal data only for as long as necessary. Contact information is retained until there is no longer a need to provide technical support or until you request its deletion.

Your rights

Under certain circumstances, you have the following rights under data protection law.

• • Request correction of your personal data to rectify any inaccuracies or incomplete information
• • Request access to your personal data (a “data subject access request”) to receive a copy of your personal data and check we are processing it lawfully
• • Request erasure of your personal data when there is no valid reason for us to continue processing it or if you object to processing
• • Request restriction of processing to suspend our use of your personal data—for example, if you want us to verify its accuracy or processing purpose
• • Request data portability to receive your personal data in a structured, commonly used, and machine-readable format or transfer it to another party
• • Object to processing of your personal data, including for legitimate interests or direct marketing. (Note: Domainfinder Limited does not use your data for direct marketing purposes)

Please note, these rights are not absolute, and we may refuse requests where exceptions apply. For further details about these rights, visit the Information Commissioner’s Office (ICO) website

Contact and complaints

If you have any questions about this privacy policy, how we process your personal data, or wish to exercise any of your legal rights, please contact us.

If you are dissatisfied with how we handle your personal data, you can lodge a complaint with the Information Commissioner’s Office (ICO). For more details about your rights, visit the ICO website.